Job Description

Salesforce Administrator
Remote | Accounting / Finance | Full-Time

WHO WE ARE

Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a six-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand.

At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives.

Summary/Objective 

The Salesforce Administrator will support and maintain the company’s Salesforce environment, ensuring system integrity and optimizing processes to meet business needs. This role will provide day-to-day system administration, user support, and ongoing system improvements. 

Essential Functions 

• Serve as the primary system administrator for Salesforce CRM, managing user setup, profiles, roles, automations, and security settings. 
• Support business teams by gathering requirements, designing solutions, and implementing system enhancements. 
• Maintain system configuration, including custom fields, validation rules, page layouts, process automation, and dashboards. 
• Perform data imports, exports, and integrity checks, including deduplication and record maintenance. 
• Monitor and manage Salesforce integrations with third-party applications. 
• Conduct system audits, troubleshoot issues, and support system upgrades. 
• Provide training and support to end-users, promoting adoption and best practices. 

Competencies 

• Strong problem-solving and analytical skills. 
• Ability to independently prioritize and manage multiple requests effectively. 
• Excellent verbal and written communication skills. 
• Strong attention to detail and organizational skills. 
• Ability to understand business needs and translate them into technical solutions. 

Required Education & Experience 

• Bachelor’s degree or equivalent experience. 
• Certified Salesforce Administrator. 
• Must be proficient in Salesforce flows 
• 2-3 years of Salesforce administration experience, including system configuration, data management, and flow automation. 

Preferred Education & Experience  

• Certified Salesforce Advanced Administrator (preferred). 
• Experience with Salesforce Lightning UI. 
• Experience with Service Cloud. 
• Experience with CPQ (formerly Steelbrick) is a plus. 
• Familiarity with AppExchange applications such as Skuid, TaskRay, DocuSign, Outreach, 6sense, or Nintex Drawloop. 
• Basic knowledge of HTML, CSS, or JavaScript is a plus. 

WE OFFER

• A fun, fast-paced work environment
• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
• 11 paid holidays
• Community and social events to keep you connected and engaged
• Mental Health Benefits
• Medical, Dental and Vision insurance
• Company-paid Group Life Insurance, Short- and Long-Term Disability
• Flexible Spending Account & Health Savings Account
• Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
• Pet Insurance
• 401 (k) with company match with eligibility on Day 1 of employment
• 2 Paid Volunteer Time Off Days
• And much more!
  
   

Compensation Information

Pursuant to state and local law disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience and location is $95,000 to $110,000 per year. This position may be eligible for an annual discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance and is not guaranteed.

AAP/EEO Statement

Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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