Customer Support ( Finnish & Swedish) Job at r77 Elitetalent, Malta

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  • r77 Elitetalent
  • Malta

Job Description

About the Role

R77 is supporting a fast-growing international business in its search for a skilled Customer Support Agent fluent in Finnish and Swedish , with strong English communication skills. Based in Malta, this role is ideal for someone passionate about customer satisfaction and ready to join a multicultural, fast-paced environment.

Key Responsibilities

  • Handle customer enquiries via email, live chat, and phone in Finnish, Swedish, and English
  • Deliver high-quality customer support by resolving queries promptly and professionally. 
  • Assist with account issues, payments, game-related queries, and technical troubleshooting
  • Maintain accurate and detailed records of all customer interactions
  • Work closely with internal departments to resolve complex cases

  • Contribute to ongoing process improvements and service quality initiatives.

Requirements

  • Fluency in both Finnish and Swedish (spoken and written) is a must
  • Excellent English communication skills
  • Minimum 1 year of experience in a customer service or support role , preferably in iGaming, tech, or digital services
  • Strong interpersonal and problem-solving skills
  • Ability to work well under pressure in a fast-paced environment. Familiarity with CRM tools or customer support platforms is considered  an asset
  • Must be already based in Malta or willing to relocate (no remote option)

Whats Offered

  • Competitive base salary + potential performance bonuses
  • Relocation support for the right candidate
  • Paid training and onboarding
  • Opportunities for career growth and professional development
  • Inclusive and international working environment
  • Additional benefits such as health insurance, wellness perks, and team activities

Job Tags

Remote job, Relocation, Relocation package,

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