Job Description

Job Title: Specialty Service Pro

Job Description:

Do you have a passion for pest and wildlife management, problem-solving, and delivering excellent customer service? As a Specialty Service Pro with Clancy Brothers Pest Control, you will play a critical role in providing safe and effective pest and wildlife services, ensuring customer satisfaction, and maintaining professional standards. This role offers a competitive hourly wage ranging from $26-$36, depending on experience and performance, with additional commission and bonus opportunities.

We’re looking for someone detail-oriented, safety-conscious, and customer-focused, with strong communication skills and a proactive attitude. If you excel in a fast-paced environment and enjoy making a positive impact, this position is for you.

Who We Are:

Clancy Brothers Pest Control is a family-owned business serving Massachusetts and the surrounding areas with a commitment to excellence in pest and wildlife control. Our team values professionalism, innovation, and customer service, creating a workplace where employees can thrive and grow.

Why Join Our Team?

We are a dynamic, growth-oriented organization that values professionalism, teamwork, and innovation. As part of our team, you will have the opportunity to make a meaningful impact while developing your skills and advancing your career. We believe in empowering our employees to reach their full potential.

Our Core Values:

• Integrity: We act with honesty and transparency in all we do.
• Customer Service: We prioritize the needs of our clients and strive for excellence.
• Innovation: We embrace opportunities for growth and improvement.
• Teamwork: Collaboration drives our success.
• Accountability: We take responsibility for our actions and outcomes.
• Charity: We give back to our communities.

What Can You Expect?

You will receive comprehensive training to ensure you have the tools and knowledge needed to excel in your role.  
Training includes:

• Inspection and proper assessment techniques.
• Safe application of wildlife treatments and removal services.
• Effective customer communication and education strategies.
• Payment collection protocols.
• Documentation and order completion processes.
• Scheduling and routing systems.
• Vehicle maintenance best practices.
• Leadership and mentoring opportunities for new technicians.

Key Responsibilities:

• Follow Company Processes: Perform inspections, assessments, and wildlife treatments to company standards.
• Customer Communication and Education: Engage with clients to explain services, provide education, and address concerns.
• Documentation and Payment Collection: Accurately document services, complete orders, and collect payments promptly.
• Scheduling and Routing: Communicate with the office to manage schedule changes and ensure route completion.
• Daily Check-In/Out: Coordinate with your supervisor to report progress and receive updates.
• Vehicle Maintenance: Perform routine checks and maintenance to ensure the safe operation of your vehicle.
• Special Service Work: Conduct wildlife-specific projects with precision and efficiency.
• Training and Mentoring: Support and guide new technicians to help them succeed.
• Achieve KPIs: Meet daily and monthly Key Performance Indicators to drive success.

What’s in It for You? We offer competitive pay and benefits, including:

• An hourly rate of $26-$29 based on prior experience.
• Estimated commission bonus of $15,000-$20,000 annually.
• Monthly bonuses.
• Health and dental insurance.
• Retirement plans with employer contributions.
• Paid time off and holiday pay.
• Professional development assistance and PAC licensing support.

Requirements:

• Past experience in pest control or wildlife management.
• Ladder experience and fall safety training required.
• Sales experience is a plus.
• Acceptance to background checks, drug testing, and pre-employment screenings.
• Valid driver’s license and reliable transportation.
• Strong organizational and time management skills.
• Excellent communication skills, both written and verbal.
• A proactive attitude and a commitment to safety.

Preferred Qualifications:

• Certification in wildlife management or related fields.
• Familiarity with project management tools and techniques.
• Experience mentoring or training team members.

Location: We are looking for candidates who live in the Greater Boston Area. Our offices are located in Quincy, MA, and provide convenient access to the areas we serve.

If you’re ready to join a team where your skills and contributions are valued, apply today!

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