Job Description
Job Description:
A new era of luxury hospitality is coming to Napa. Opening this year, Lewis Cellars will build on its legacy, now with a reimagined estate and a world-class culinary program led by our MICHELIN-Starred Executive Chef. This is more than just a new tasting room—it's an opportunity to shape something extraordinary at a destination where handcrafted wines meet exceptional service.
We are seeking a Tasting Room Manager to lead the opening of our newly designed, state-of-the-art tasting room and build a world-class hospitality experience. Under the direction of the Director of Hospitality, the Tasting Room Manager will oversee all aspects of the tasting room, from creating positive customer interactions to helping meet Wine Insider sign-ups. This role requires a creative, detail-oriented, and customer-focused individual who thrives in a fast-paced, dynamic environment. The ideal candidate must possess strong leadership skills and have experience mentoring and training a team. The Tasting Room Manager will also collaborate cross-functionally with other departments such as Hospitality, Marketing, and Production.
The target start date for this position is mid-March to early April.
Job Description
- Provide on-the-floor leadership as part of the opening team at the new Lewis Estate
- Support the hiring process for the tasting room team, from interviews to creating a welcoming onboarding experience
- Motivate, coach, and develop staff to achieve or exceed established targets
- Collaborate with the Winery Education Team to craft the Tasting Room Training Guide, including protocols and SOP
- Design guest experiences and service standards to maintain the brand's reputation for excellence, ensuring service delivery stays above 98% and meets departmental KPIs
- Promote and enhance the Lewis Brand by participating in VIP visits/tastings, virtual tastings, cross-training employees, and leveraging shared learnings when needed
- Contribute as a serious revenue-generating team member, helping meet or exceed monthly and annual sales targets
- Develop new services to maximize guest visitation, repeat visits, and member engagement, presenting proposals to senior leadership for approval
- Create and manage annual/monthly spending budgets and forecasts with the support of other Department Heads while maintaining budget expenditures
- Craft and oversee staffing scheduling, payroll, tips, commissions, incentives, and other employee benefits programs
- Enforce company policies and collaborate with other departments to promote Lewis Cellars
- Partner with Service Delivery, Concierge, and other teams to enhance guest touchpoints before, during, and after visits
- Monitor competitive offerings and share insights with leadership
- Monitor and respond to customer reviews and support Marketing by verifying that all public listing sites accurately reflect our service offerings and brand image
- Provide regular reports to leadership (daily, weekly, monthly, quarterly)
- Conduct department meetings ("standups") to ensure communication flow and share expectations with staff
- Work with the Logistics team to process and deliver orders, approve wine shipments, and coordinate with warehouses as needed
- Assist with wine and supply deliveries, including loading/unloading, moving cases/pallets, and transporting supplies between locations as needed
- Manage timecards, performance reviews, employee development, and employee safety
- Champion WOW (Way of Work), the company's continuous improvement program and support the Continuous Improvement Committee by identifying improvements in waste management or operational effectiveness
- Work with Accounting on order corrections, invoicing, new SKUs and merchandise requests for all POS platforms when needed
- Verify that new products are priced accordingly and loaded into systems for sale
- Work with IT to maintain and update POS systems
Qualifications
- 3–5 years of hospitality operations management experience, with a proven track record of leading a sales-driven team; high-volume hotel, retail, or restaurant experience preferred
- 2+ years of management experience in hospitality or customer service
- Strong sales background with the ability to promote and sell luxury products
- Knowledge of luxury wines and wine production processes
- Availability to work weekends, evenings, and holidays as needed
- Wine Educational Coursework is required or must be completed within 3-6 months of hire. It is expected this position will pursue Advanced Sommelier Education (company sponsored) or WSET Level 3
- Bachelor’s degree in hospitality management or a related field
- Must obtain and maintain Alcohol and Food Handlers cards (e.g., ServSafe, TIPS)
- Proven success in recruiting and hiring high-performing team members
- Certifications in Continuous Improvement, financial planning, project management, LEAN practices, supply chain, Six Sigma, or similar are a plus but not required
- Advanced proficiency in MS Office programs, particularly Excel (formulas, tables, charts) and PowerPoint
- Strong team player with the ability to work independently and adapt to changing priorities
- Proven success working with others, excellent communication skills and ability to relate to people at all levels to educate and serve as a mentor
- Must be self-motivated and can work just as effectively alone or remotely when needed
- Must possess a "big picture" perspective and be well-versed in administrative, property management or Point of Sale systems
- Ability to establish direction, obtain commitment, and execute appropriate management processes
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Job Tags
Holiday work, Full time, Remote job, Work alone, Weekend work, Afternoon shift,