Job Description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start
Caring. Connecting. Growing together. This critical executive leadership role is integral to Optum Technology’s Enterprise Technology Infrastructure and Platform Services (ETIPS). ETIPS is responsible for increasing public cloud adoption, modernizing our contact center platform, enhancing the digital workplace experience, and the integration of acquired entities.
The Senior Vice President (SVP) of Corporate and Employee Experience is responsible for overseeing the global strategic direction, management, and execution of all corporate technology, helpdesk support services, and end-user computing initiatives. This role ensures the alignment of technology services with business goals, improves the employee experience through innovation including the use of generative AI and drives operational efficiency. The leader will focus on maintaining the highest standards of stability, availability and security adhering to industry best practices and regulatory requirements.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities - Strategic Leadership: Develop and implement strategic plans for corporate applications, helpdesk support, and end-user computing to support business objectives
- Team Management: Lead and manage a team of ~2,000 global technology professionals, including senior leadership and ensuring high performance and professional development
- Service Delivery: Oversee the delivery of helpdesk support services, ensuring timely and effective resolution of user issues and maintaining high levels of customer satisfaction and adherence to SLAs
- Application Management: Manage the lifecycle of corporate applications, including selection, implementation, maintenance, and upgrades
- End User Computing: Ensure the provision of reliable and secure end-user computing environments, including desktops, laptops, mobile devices, and related software
- Budget Management: Develop and manage budgets for corporate applications, helpdesk support, and end-user computing, ensuring cost-effective use of resources
- Vendor Management: Establish and maintain relationships with key vendors and service providers, negotiating contracts and ensuring service level agreements are met. This role will be responsible for managing contracts in excess of $250M annually.
- Policy Development: Develop and enforce technology policies and procedures to ensure compliance with regulatory requirements and industry best practices
- Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure the effectiveness of technology services and drive continuous improvement
- Stakeholder Engagement: Collaborate with senior leadership and business units to understand their needs and ensure Corporate and Employee Experience services support their goals
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications - Minimum of 15 years of experience in IT management, running critical business systems with high resiliency, availability, scalability and security; 8 or more years in a senior leadership role overseeing corporate applications, helpdesk support, and end-user computing
- Solid leadership and team management skills, excellent communication and people skills, strategic thinking, and a deep understanding of IT service management and corporate applications
- Solid understanding and knowledge of financials and global organizational leadership
- Solid experience in strategic vendor partnerships, leading large-scale teams, and building capabilities for large-scale enterprise needs
- Ability to navigate and work across multiple constituents to develop, communicate, and support a company’s short-term and long-term business objectives
- Possess personal qualities of integrity, credibility, and commitment to UnitedHealth Group’s Vision and Values
- Able to travel 15%
- Bachelor’s degree or equivalent experience in Information Technology, Computer Science, Business Administration, or a related field
- All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Job Tags
Minimum wage, Temporary work, Work experience placement, Local area, Remote job,