Job Description

Job Title: Support Engineer

Location: Remote Across USA

Employment Type: Contract/FTE

Experience Level: 7 10 years

Job Summary

We are seeking an experienced Support Engineer to provide expert technical support

for AWS and Informatica Intelligent Cloud Services (IDMC) platforms. The ideal

candidate will have a strong background in cloud technologies, data integration, and

support engineering, with the ability to work during Eastern Standard Time (EST)

hours.

Key Responsibilities

• Deliver technical support and resolve complex issues in AWS and Informatica
• IDMC environments.
• Monitor, maintain, and enhance cloud-based solutions to ensure reliability and
• optimal performance.
• Collaborate with teams and stakeholders to resolve technical challenges
• effectively and efficiently.
• Document resolutions, best practices, and system configurations to enrich the
• knowledge base.
• Provide assistance with deployments, upgrades, and migrations for AWS and
• Informatica IDMC solutions.
• Ensure compliance with all organizational standards and industry practices.
• Required Skills & Qualifications
• 7 10 years of professional experience in technical support, cloud technologies,
• or data integration roles.
• Proficiency in AWS and Informatica Intelligent Cloud Services (IDMC).
• Strong troubleshooting and problem-solving skills in cloud-based systems.
• Availability to work during Eastern Standard Time (EST) hours.
• Excellent communication and interpersonal skills for effective collaboration.

Preferred Qualifications

• Certifications in AWS or Informatica IDMC.
• Familiarity with tools such as Smartsheet and other project management
• systems.
• Experience in managing IT service frameworks like ITIL.
• Ability to automate processes and enhance system efficiency.

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