Salesforce Business/Operational Analysts Job at LussoTech LLC, Maine

Y1Fnd2tTTlNVYjJOUUJMRmVta0lBNjEv
  • LussoTech LLC
  • Maine

Job Description

Client Okta

Job Title:

Salesforce Business/Operations Analyst

Location

Remote US (PST)

Rate

$150k

Overview:

We're looking for a Business Analyst with Salesforce Service Cloud expertise to join our team, focusing on investigating, documenting, and optimizing our Salesforce environment. This role emphasizes analysis, documentation, and system understanding.

Key Responsibilities

Salesforce Documentation & Analysis :

  • Investigate existing Salesforce configurations and processes.
  • Create comprehensive documentation, including flowcharts and visualizations (e.g., Lucidchart), to map how the environment works.
  • Interpret undocumented systems and processes.

System Understanding & Optimization :

  • Analyze flows, process builders, and email alerts to understand and refine system operations.
  • Assist with testing and validation, including writing and running test cases (UAT).

Data Querying & Scripting :

  • Use SOQL to query Salesforce data for analysis and insights.
  • Understand scripting concepts (Python/JavaScript) to interpret workflows but not required to develop.

Collaboration & Presentation :

  • Work closely with the team to gather and document requirements.
  • Present findings, charts, and high-level system overviews to stakeholders using tools like PowerPoint.

Requirements

Salesforce Expertise :

  • Admin-level experience with Salesforce Service Cloud (must).
  • Familiarity with flows, process builders, and email alerts.
  • Ability to make minor system changes (admin-level tasks).

Technical Skills :

  • Experience with RDBMS and querying Salesforce using SOQL .
  • Familiarity with documentation and visualization tools (e.g., Lucidchart).
  • Knowledge of scripting languages (Python/JavaScript) is a plus but not mandatory.

Business Analyst Skills :

  • Strong documentation, charting, and presentation abilities.
  • Capable of investigating and interpreting undocumented systems and processes.
  • Experience in gathering requirements and supporting systems changes.

Preferred Qualifications :

  • Familiarity with PM or analytics tools.
  • Experience with user acceptance testing (UAT).
  • Located in PST (preferred).

Additional Information

  • This is an Individual Contributor (IC) role within a team of three, focusing on a specific Salesforce instance.
  • Main focus: Analyst work, documentation, and systems optimization (not webinars or event management).

Job Tags

Remote job,

Similar Jobs

Carnegie Consulting

PAID Internship | Marketing and Promotions Job at Carnegie Consulting

 ...specializes in the development of cutting-edge marketing campaigns allowing us to safely...  ...team is offering an extraordinary PAID internship opportunity for students, and entry level...  ...entry level role allows both hands-on experience and classroom training from our... 

Perfection Staffing

Public Health Educator Job at Perfection Staffing

 ...Provides specialized health information, knowledge and skills to various community groups and the public. Community health worker, problem-solving, skills and resourcefulness...  ...KNOWLEDGE: Requires a Bachelor's degree in Education, Behavioral Science or a closely related... 

Fairfield Inn & Suites Fort Walton

Hotel Front Desk Receptionist Job at Fairfield Inn & Suites Fort Walton

Were looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. Youll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure... 

Yexgo

Data Entry Clerk - Typist - Work From Home Job at Yexgo

Job Description We are seeking a detail-oriented Data Entry Clerk to join our team in a remote capacity, working from home in San Diego. In this role, you will be responsible for accurately inputting and maintaining various types of data while ensuring high quality...

KAI Communications

Web Designer/Graphic Designer Job at KAI Communications

POSITION: Web Designer/Graphic DesignerJOB SUMMARY: Generally responsible for the look, feel, operation, and functionality of a commercial website. Designs and constructs web pages/sites and applications including incorporating graphic user interface features and other...