Job Description

Role: SalesForce Business Analyst

Location: Seattle, WA (Hybrid)

Contract

Roles & Responsibilities:

Years of Experience - 10.0 to 15.0 Years
Consult and liaise with stakeholders to gather and confirm business requirements
Analyze and consolidate information to develop solutions to ensure business requirements are achieved
Partner with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts
Provide expert support to key stakeholders in managing system and process changes
Produce functional, technical and system design documentation
Create test scenarios for applications and enhancements, ensuring functional requirements are met
Facilitate testing of new Salesforce functionality rollouts
Develop complex reports and dashboards to support the delivery of business key metrics.
Deliver effective training modules and user guides
Identify and develop super user knowledge and capabilities across the business

Interact with third party vendors and developers where appropriate Competencies:

Salesforce Certified Administrator (ADM201)
5+ years of experience with Salesforce.com setup and configuration
5+ years business analyst experience
1-2 years project management experience preferrable
Excellent knowledge of the full SDLC - Proficient MS Excel, Word, PowerPoint and Visio user
Extensive experience in data modelling, process mapping and specification documentation
Experience facilitating workshops and discussion sessions
Experience in developing, implementing and maintaining system processes and procedures
Experience in creating business cases for technology-related solutions
Experience in working with B2B Commerce Cloud, Experience Cloud, Sales Cloud and Service Cloud

Mandatory Skills

Sales Force Advanced Administrator

Key Skills:

Salesforce Business Analyst, B2B Commerce Cloud, Sales Cloud and Service Cloud

Job Tags

Contract work,

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