Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.
The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Handle high amounts of incoming calls
Produce sales leads
Identify and evaluate customers' needs to deliver satisfaction
Build sustainable relationships of trust through open and interactive discussion
Provide accurate, valid and comprehensive information by using the right methods/tools
Reach personal/customer service team sales targets and call handling quotas
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Some proven customer support experience or experience as a client service representative
Track record of not just reaching, but exceeding quota requirements
Strong phone administration skills and active listening capabilities
Experience with CRM systems and practices
Customer orientation and capacity to adapt/respond to different types of characters
Exceptional communication and presentation skills
Ability to multi-task, prioritize, and control time effectively
...We are looking for an effective Warehouse Manager (small warehouse for a food bank) to direct receiving, warehousing and distribution... ...policies and procedures Adhere to all warehousing, handling and shipping legislation requirements Maintain standards of health and...
Lensa is the leading career site for job seekers at every stage of their career. Our client, Pearson, is seeking professionals in Montgomery, AL. Apply via Lensa today! Company Description We are the worlds learning company with more than 24,000 employees operating...
...Continuous Planning: build report; bring metrics, health reporting and pipeline together for proactive bi-weekly continuous planning. Smartsheet Accuracy : ensure accuracy in Smartsheets, respond to tags, keep log of open issues and resolution. HR Compliance Team...
...is a 100% time position, working 40 hours a week, Monday- FridayWorking Location: This is an on site position located at the Bell Museum, UMN St Paul Campus, with occasional, limited opportunity to work from home as approved by the supervisor.Application Deadline:...
...Who We Are: We offer comprehensive oral surgery services for adults and children in a comfortable, friendly environment. We utilize the... ...Building lasting, personal relationships with patients. Assist with treatment procedures. Take radiographs and CBCT's....