Job Description

Key Responsibilities:
Administrative & Operational Oversight:

• Manage day-to-day hospital operations, including staffing, scheduling, inventory, vendor management, and facility maintenance.
• Develop and implement hospital policies and standard operating procedures (SOPs).
• Ensure compliance with all applicable California Veterinary Medical Board, Cal/OSHA, and labor law regulations.
• Oversee inventory ordering and cost control measures.
• Supervise facility cleanliness and equipment functionality.

 
Financial Management:

• Manage budgeting, payroll, and financial reporting.
• Work with accountants and bookkeepers on monthly reconciliations and tax filings.

 
Human Resources:

• Oversee recruitment, onboarding, training, and performance management for all staff.
• Maintain legally compliant employee records and ensure adherence to California labor law (meal breaks, rest periods, wage statements, etc.).
• Foster a positive and respectful workplace culture.
• Conduct staff meetings and training initiatives.

 
Client Service & Marketing:

• Maintain excellent client service standards and resolve escalated client concerns.
• Support community outreach, social media, and local marketing initiatives.
• Build and maintain positive relationships with clients and the community.

Minimum Requirements:

• 3+ years of experience in veterinary management, hospital administration, or multi-site practice coordination.
• Strong leadership and team-building skills.
• Working knowledge of California labor regulations and OSHA safety standards.
• Proficiency in veterinary software Idexx Neo and Microsoft Office.
• Excellent written and verbal communication skills.
• Ability to manage budgets, scheduling, and conflict resolution.
• Strong organizational and multitasking abilities.

Benefits:

• Competitive salary and performance bonuses.
• Medical, dental, and vision insurance.
• 401(k).
• Paid time off and sick leave.
• Employee pet care discounts.

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