Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team
Job Title: MES Plant Services IT Support Senior Consultant
Location: Albany, NY - Must be onsite
JOB DESCRIPTION:
Look at people who can do Hybrid and eventually relocate to Albany and or willing to travel.
The MES Plant Services IT Support Specialist plays a critical role in supporting and maintaining Manufacturing Execution Systems within pharmaceutical manufacturing environments. This position ensures the seamless operation of MES applications, assists in troubleshooting technical issues, and collaborates with cross-functional teams to enhance system performance and user satisfaction.
Key Responsibilities:
Lead MES Plant Services Management:
Act as the lead for MES Plant Services, overseeing daily operations, coordinating tasks among team members, and ensuring alignment with production goals.
Drive continuous improvement initiatives within MES operations, leveraging user feedback and performance data to enhance system functionality and user experience.
1.Technical Support:
Provide first-level and second-level technical support for MES applications , addressing user inquiries and issues promptly.
Troubleshoot and resolve MES-related software and hardware issues, coordinating with vendors when necessary.
2 .System Monitoring and Maintenance:
Monitor system performance and availability, ensuring that MES applications operate efficiently.
Perform regular maintenance tasks, including system updates, backups, and patch management, in accordance with established protocols.
3 .User Access Management:
Manage user accounts and permissions, ensuring proper access levels are granted based on roles and responsibilities.
Conduct periodic reviews of user access and maintain security compliance in accordance with company policies.
4. Training and Documentation:
Assist in the development and delivery of training programs for end-users on MES functionalities and troubleshooting techniques.
Create and maintain comprehensive documentation, including user manuals, technical specifications, and troubleshooting guides.
5. Collaboration with IT and Operations:
Work closely with IT infrastructure teams to ensure proper integration of MES with other enterprise systems (e.g., ERP, LIMS).
Collaborate with manufacturing and quality assurance teams to gather requirements and feedback for system improvements.
6. Data Integrity and Reporting:
Ensure data accuracy and integrity within the MES, implementing data validation and governance practices.
Generate and analyze reports related to system performance, production metrics, and issue resolution trends.
7. Project Participation:
Support MES-related projects, including upgrades and system enhancements, ensuring alignment with operational needs and timelines.
Participate in testing and validation processes to ensure new features and updates meet quality standards.
8. Regulatory Compliance:
Assist in ensuring that MES operations comply with industry regulations and internal quality standards.
Support audit activities by providing necessary documentation and responding to inquiries related to MES operations.
Experience:
10 + years of experience in IT support, specifically within MES or manufacturing environments in the pharmaceutical or biotech industries.
Familiarity with MES software solutions (e.g., Siemens, Rockwell, Schneider Electric) and integration with ERP systems.
Technical Skills:
Proficiency in troubleshooting software and hardware issues; experience with database management (e.g., SQL).
Knowledge of networking principles and system administration.
Soft Skills:
Strong analytical and problem-solving skills.
Excellent communication skills, with the ability to convey technical concepts to non-technical users.
Strong interpersonal skills and the ability to work effectively in a collaborative team environment.
Qualifications: Bachelor's
Education/Experience: 10+years
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans, or individuals with disabilities .
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job...with Us**Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production...
Demand Planning Analyst Location Santa Clara, CA : At NVIDIA, our employees are passionate about accelerated computing. We're united in our quest to transform the way graphics are used for work and play. Our technology impacts the visual experience in video game development...
Description We are looking for a skilled Data Reporting Analyst to join our team on a contract basis in Palm Desert, California. This role requires a highly organized individual with strong analytical skills to manage data migration and reporting tasks. You will play a...
Launch Your NEW Wendys Management Career! Are you a passionate leader looking to make a difference?We're seeking a talented Shift Manager to join our award-winning Wendy's team in Michigan! (Impact Ventures Corp.) Why You'll Love Working Here: Competitive Benefits...
Meijer Gas Station Team Leader Location Marquette, MI : As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining...