Job Description

The Operations Analyst will report to the Senior Technical Solutions Manager. Under limited supervision this position will participate in all release phases encompassing issue resolution and enhancement implementation for the Childcare Administrative and Payments system. This position is responsible for capturing analyzing and documenting the business needs and how they will be implemented in the designated system(s). This position supports the user community by documenting business and process flows creating system training material and documents and supporting users needing assistance with system functionality. This position may act as a team or project lead and contributes to building a strong relationship between the business and technology. This position involves supporting end users by creating and maintaining business and system process flows developing training materials and providing process and functional support.

Job Responsibilities:

Serves as a lead or subject matter expert in the planning development testing deployment and evaluation phases of the SDLC.

Maintains a comprehensive understanding of functionality and its role in achieving business objectives.

Responsible for eliciting documenting and maintaining functional and nonfunctional requirements as enhancement user stories.

Participates in business requirement gathering and refinement sessions alongside business subject matter experts partner programs and agencies and extremal vendors.

Reviews and provides feedback on technical requirements created by the vendors programs or agencies.

Assists in the development and execution of user acceptance test scripts.

Perform the review and analysis of issues or bugs and present recommendations for resolution based on analysis.

Coordinates with Agile Solution Manager to communicate issues and resolutions.

Creates and maintains business and systematic process flows.

Collaborate with CAPS Business Solution Owner to create clear communication to end users on all process or procedural changes.

Coordinates with vendors and technical staff to ensure the functionality of automated systems is consistent with and in adherence to program policies laws regulations and best practice standards by users.

Assists with the development of change management plans for transition to new or upgraded systems.

Provides business user support and oversight statewide in the use of all data systems for the program.

Serves as liaison between business users and technical staff in the implementation and development of business process automation.

Agency Preferred Qualifications:

Bachelors degree in a related field from an accredited college or university and the following:

Four or more years of experience with technology development projects acting as a liaison between business users and technical staff.

Two or more years of experience automating and documenting business processes.

Two or more years of experience creating user stories based on collected requirements and welldefined acceptance criteria on a software project management platform such as JIRA DevOps Microsoft Project or TFS.

Experience with technology development projects.

Certified Business Analyst Professional (CBAP) Certification of Capability in Business Analysis (CCBA) Project Management Institute Business Analyst (PMIPBA) or similar certification

Technical Competencies:

Advanced skills in Microsoft Word Excel (e.g. VLOOKUPs and pivot tables) and PowerPoint

Intermediate skills in SharePoint and information databases.

Excellent oral written analytical presentation and interpersonal communication skills.

Ability to communicate complex information in a clear and concise manner.

Ability to organize and evaluate data to drive decision making.

Ability to evaluate program and process effectiveness.

Understanding of how data systems interact and ability to troubleshoot data discrepancies.

Strong knowledge/experience of program development and implementation.

Ability to gather business user needs and translate those needs to technical staff that are responsible for the coding and development of data systems.

Ability to exercise judgment decisiveness and creativity in situations involving the evaluation of information against sensory judgmental or subjective criteria as opposed to that which is clearly measurable or verifiable.

Knowledge of the needs and processes necessary to automate processes.

Ability to understand business user needs and translate those needs to technical staff that are responsible for the coding and development of technical systems.

Ability to multitask prioritize and work independently as well as in team environments.

Ability to collaborate and work effectively as a team member.

Ability to develop trusting relationships and resolve conflict.

Ability to work with diverse communities and sensitivity to needs and concerns of various cultural groups.

Physical Position Requirements:

Work is typically performed in an office environment with intermittent sitting standing or walking in various settings.

The ability to speak clearly to hear and understand at a normal conversational level and to receive detailed information through verbal communication.

Close visual acuity to perform an activity such as: preparing and analyzing data; viewing a computer terminal; extensive reading and visual inspection.

Full range of hand and finger motion for data entry purposes.

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