Job Description

Position Overview:
We are seeking an entrepreneurial and driven Managing Partner to lead the launch and growth of our dessert franchise, starting as a General Manager for our flagship location and evolving into a multi-unit leadership role as we expand to 5+ locations. This position offers a unique opportunity to play a critical role in shaping the operational success of a high-growth brand, driving exceptional guest experiences, operational excellence, and team development across all locations.

Key Responsibilities:

Initial General Manager Responsibilities:

• Operational Leadership: Oversee all aspects of day-to-day operations for the flagship location, ensuring smooth execution of processes, exceptional customer service, and adherence to brand standards.
• Team Management: Recruit, train, and lead a high-performing team, fostering a positive and collaborative work culture.
• Financial Performance: Manage P&L for the flagship location, including budgeting, expense control, and revenue generation.
• Customer Experience: Ensure an exceptional customer experience by maintaining high-quality service and addressing guest feedback promptly and professionally.
• Marketing & Community Engagement: Partner with the corporate team to execute local marketing initiatives and build relationships within the community to drive brand awareness and customer traffic.
• Compliance: Maintain compliance with health and safety regulations, as well as all company policies and procedures.

Multi-Unit Responsibilities (As New Locations Open):

• Leadership Expansion: Transition from General Manager to a multi-unit role, overseeing operations, performance, and profitability across multiple locations.
• Operational Consistency: Ensure all locations operate efficiently and consistently with brand standards, providing guidance and support to each store manager.
• Team Development: Mentor and coach store managers, creating a leadership pipeline to support ongoing growth.
• Strategic Growth: Collaborate with the corporate team to develop and execute strategies for new location openings, including site selection, staffing, and operational setup.
• Performance Analysis: Monitor and analyze financial and operational metrics across all locations, identifying opportunities for improvement and implementing solutions.
• Brand Advocacy: Act as a key ambassador for the brand, promoting its mission and values both internally and externally.

Qualifications:

• Experience: 5+ years of experience in restaurant or retail management, with at least 2 years in a General Manager or equivalent role. Multi-unit management experience is a strong plus.
• Entrepreneurial Mindset: Demonstrated ability to take ownership, drive results, and operate with an entrepreneurial spirit in a high-growth environment.
• Leadership Skills: Proven track record of building, managing, and motivating teams to achieve performance goals.
• Operational Expertise: Strong understanding of P&L management, labor optimization, inventory control, and operational efficiency.
• Customer Focus: Passion for delivering exceptional guest experiences and building community relationships.
• Adaptability: Comfortable working in a fast-paced, evolving environment and managing the complexities of multi-unit growth.
• Education: Bachelor’s degree in Business, Hospitality, or a related field is preferred but not required.

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