Job Description

**Company** Alaska Airlines **The Team** Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. **Role Summary** The Lounge Concierge is responsible for checking in lounge guests, resolving guest inquiries and assisting with travel arrangements, and serving drinks and meals at Alaska Airlines lounges. As a member of the lounge team, this individual contributor role provides an inviting and comfortable environment for lounge members and guests through individualized interactions that create a hassle-free travel experience. **Key Duties** + Provides an inviting and comfortable lounge environment, establishing a personal connection with each guest. + Supervised to deliver responses and resolutions to customer inquiries, assist guests with necessary travel arrangements (e.g., seat assignments, check-in service, reservations), and prioritize members' needs and requests in a tight time frame. + Prepares and serves meals and beverages, including alcohol. + Follows established procedures to maintain the cleanliness of the lounge. + Promotes Alaska Airlines products and services (e.g., membership, day pass, etc.). + Identifies creative solutions to handle unhappy or mishandled passengers. + Processes new lounge member enrollments and renewals. **Additional Details** Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they're not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed). **Job-Specific Experience, Education & Skills** **Required** + 1 year of experience in guest service, or related area. + Motivated to achieve excellent guest service. + Ability to project a professional image and be approachable with strong social skills. + Articulate and able to effectively communicate with confidence. + Able to multi-task while working under pressure. + Able to make quick, sound decisions in a challenging and varied work environment. + Willingness to serve alcohol. + Ability to stand for long periods of time. + Ability to bend, squat, stoop, reach and grasp. + Ability to lift up to 50 pounds. + Typing speed of at least 25 WPM. + Must be able to obtain State Food Handlers Certification and Alcohol Seller/Server Certification. + Ability to communicate in English. + High school diploma or equivalent. + Minimum age of 21. + Must be authorized to work in the U.S. **Preferred** + Strong marketing, sales, management, or customer service experience. + Computer experience, including familiarity with Image and Solar. + Airline industry experience. **Airport SIDA Badge Requirements** Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review theSIDA Badge Requirementsdocument for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. **Job-Specific Leadership Expectations** Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable. **Starting Rate** USD $20.99/Hr. **Total Rewards** _Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status._ + Free stand-by travel privileges on Alaska Airlines & Horizon Air + Comprehensive well-being programs including medical, dental and vision benefits + Generous 401k match program + Quarterly and annual bonus plans + Generous holiday and paid time off For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits. **FLSA Status** Non-Exempt **Employment Type** Full-Time **Regular/Temporary** Regular **Requisition Type** Frontline **Apply by 7:00 PM Pacific Time on** 5/8/2025 **Location** Anchorage **Regulatory Information** **Equal Employment Opportunity Policy Statement** It is the policy of Alaska Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 ("Section 503") and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 ("VEVRAA"). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities. To implement this policy, we will: (1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; (2) Ensure that employment decisions are based only on valid job requirements; and (3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA. **Government Contractor & Department of Transportation (DOT) Regulations** Alaska Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Horizon Air and any employment offer will be withdrawn. **A:** Y - T1 **Need help finding the right job?** We can recommend jobs specifically for you! **Job Locations** _USA-AK-Anchorage_ **Requisition ID** _2025-14434_ **Category** _Airports & Warehouse_

Job Tags

Holiday work, Full time, Temporary work, For contractors, Local area, Flexible hours,

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