Job Description

Global Patient Operations Specialist, Cell Therapy Scheduling & Logistics Pharma (Remote-EST, US)

We are seeking a Global Patient Operations Specialist, Cell Therapy Scheduling & Logistics for a global pharmaceutical company. You will be the primary point of contact for manufacturing and logistics partners, both internally and externally over the weekends. The specialist will be responsible for monitoring patient treatment schedules for the manufacturing of the client's clinical and commercial autologous cellular immunotherapy products. The specialist will resolve time operational issues related to transportation, manufacturing, distribution, and administration.

This is a 40-hour per-week, 12-month contract (extensions possible), 100% remote role.

Work schedule: 3 overnight shifts, Friday night - Monday morning, 8 pm - 9 am EST.

Initial Training Schedule: Around 5 weeks, M-F around 9-5. Will need to be flexible with start and end times during training for the regional training with APAC and EU.

This is a W2 role as a Stage 4 Solutions employee. Health benefits and 401K are offered.

Responsibilities

• To execute day-to-day operations (>= 95% of time). Participation in projects and working groups with growth opportunities as operations permit, considering performance and alignment with the development plan

• Act as initial and primary scheduling point of contact for apheresis centers, manufacturing sites, couriers, and other logistics partners

• Maintain strong relationships with both internal and external partners to ensure best-in class customer service is delivered to our patient treatment centers around the world.

• Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites,
  treatment sites, and third-party logistics. Ensure a positive end-to-end customer experience.

• Monitor collection, delivery, transportation, and manufacturing activities

• Troubleshoot and develop plans of action for issues throughout the patient journey

• Interact with internal and external stakeholders over the phone and email

• Execute urgent escalations and facilitate product returns and product replacements

• Input and maintain transactional data related to patient schedules within client's scheduling system

• Provide real-time scheduling portal support to external user

• Monitor and triage requests and issues within the case management system

• Provide on-call and holiday support as assigned
  
  

Requirements:

• 3+ years of work experience in scheduling, planning, operations, logistics, and/or supply chain

• Experience working in Salesforce CRM, APEX, Oracle, SAP, and/or other comparable
  planning/scheduling/execution systems is preferred

• Must have strong proficiency with Office 365 software, especially Outlook, Excel, PowerPoint, and
  Word.

• Experience working in a regulated environment (cGMP/FDA) is preferred

• Bachelor's degree

Please submit your resume to our network at (please apply to the Global Patient Operations Specialist, Cell Therapy Scheduling & Logistics Pharma (Remote-EST, US) role).

Please feel free to forward this project opening to others who may be interested.

Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates' qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information, or other applicable legally protected characteristics.

Compensation: $35/hr - $41.43/hr

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Job Tags

Holiday work, Contract work, Work experience placement, Immediate start, Remote job, Flexible hours, Night shift, Weekend work,

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