German Customer Support Specialist Hybrid in Qormi (Chat & Email Only) Job at Cross Border Talents, Malta

Y0FrK2tTVlJWTG1NUkJQRWRXOElBYXA0UlE9PQ==
  • Cross Border Talents
  • Malta

Job Description

Ready to advance your career?

Join our team as a Customer Success Specialist ! If you're creative, approachable, and thrive in a dynamic, fast-paced environment, this role could be the perfect fit for you.

Role Overview:

As a Customer Support Specialist, you'll handle customer inquiries and resolve issues exclusively through email and live chat—no phone support required.

Key Responsibilities:

  • Respond promptly and clearly to customer inquiries via email
  • Monitor and moderate user-generated content to ensure adherence to company policies
  • Detect and address potential scams or fraudulent activities to safeguard platform integrity
  • Keep accurate records of customer interactions and resolutions
  • Collaborate with team members to refine processes and elevate customer experiences
  • Provide accurate information using the best tools and resources
  • Meet individual and team performance goals
  • Partner with internal and client teams for seamless service delivery
  • Participate in training to stay informed about moderation guidelines
  • Support various workflows, clients, and markets as needed

Requirements:

  • Fluent in German (C2 level)
  • Fluent in English (B2 level)
  • EU citizenship or Maltese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We recognize your skills and dedication
  • Performance Bonuses: Earn rewards for your achievements
  • Transportation : Convenient company transport from designated locations
  • Relocation Assistance : Smooth onboarding support
  • Career Growth : Opportunities to develop professionally
  • Hybrid Work Model : Flexible options for a better work-life balance

Excited to take the next step in your customer support journey? Apply now , and we'll connect with you soon!

Job Tags

Relocation package, Flexible hours,

Similar Jobs

Pacific Heights Transitional Care Center

Assistant Director of Rehabilitation- Physical Therapist Job at Pacific Heights Transitional Care Center

 ...department. This includes but is not limited to the supervision of all therapy personnel, patient/resident satisfaction and evaluating/...  ...: Hire, train, develop assign and manage a team of therapists and assistants Provide direct patient care on site, acting... 

Minneapolis Public Schools

Teacher, School Counselor - Candidate Pool (2024-2025) Job at Minneapolis Public Schools

 ...Below is specific information for you to consider about this position. Job Title: Teacher, School Counselor - Candidate Pool (2024-2025) and Requisition ID number: 101112 Close Date:11:59 PM on Organizational Unit: Talent Acquisition (10000777) Site:... 

Fischetti Law Group

Social Media & Digital Marketing Intern Job at Fischetti Law Group

Are you passionate about social media, content creation, and digital marketing? Do you want hands-on experience in a fast-growing...  ...marketing strategies in the legal industry . Paid internship with potential for school credit . In-office role... 

Duck Donuts Plainview NY

Cashier Job at Duck Donuts Plainview NY

Job OverviewDuck Donuts is seeking enthusiastic individuals to join our team in a full-time or part-time capacity! No previous work experience is necessary! If you have an upbeat personality, are a team player with a strong work ethic, and are seeking morning, evening... 

A-CAP Services LLC

Actuarial Analyst Job at A-CAP Services LLC

JOB TITLE: Actuarial Analyst (Junior) EMPLOYER: A-CAP Services DEPARTMENT: Finance - Actuarial REPORTS TO: Director of Risk Management & Analytics LOCATION : Onsite in NYC (Hybrid) SALARY: (See below) ABOUT THE COMPANY...