Front Desk and Night Auditor Job at PDK Hotel Group, Portland, OR

ZEEwK2x5ZFdWcnFEVFJ2RWZXOExBS3QvUWc9PQ==
  • PDK Hotel Group
  • Portland, OR

Job Description

Job Summary:
We are seeking a dedicated and professional Front Desk Clerk/Night Auditor to join our team at The Inn At The Convention Center . This role is essential in providing exceptional customer service and ensuring the smooth operation of hotel front desk activities during the night shift. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage guest relations effectively.

Duties:

  • Greet guests upon arrival with a warm and welcoming demeanor, ensuring a positive first impression.
  • Manage check-in and check-out processes efficiently while maintaining accurate guest records.
  • Conduct night audits, balancing daily transactions and preparing reports for management review.
  • Respond promptly to guest inquiries and requests, providing information about hotel services and local attractions.
  • Handle reservations and cancellations using hotel management software, ensuring accuracy in bookings.
  • Maintain the cleanliness and organization of the front desk area.
  • Assist with phone systems, including answering calls promptly and addressing guest needs or concerns.
  • Collaborate with other departments to ensure seamless guest experiences throughout their stay.


Requirements:

  • Previous experience in hospitality management or a similar role is preferred (Not required can train you!).
  • Strong customer service skills with a focus on guest relations.
  • Multilingual abilities are a plus, enhancing communication with diverse guests.
  • Familiarity with night audit procedures is beneficial but not mandatory; training will be provided.
  • Proficient in using phone systems with excellent phone etiquette.
  • Ability to work independently during night shifts while managing multiple tasks efficiently.
  • A positive attitude, strong work ethic, and commitment to delivering exceptional hospitality experiences.

About PDK Hotel Group:

Founded and based in Portland, Oregon, PDK Hotels Group is a privately held provider of property management solutions and hotel development company customized to fit your unique needs.. We provide management of hotel assets throughout the Pacific Northwest (British Columbia, Oregon, Washington, and Idaho sometimes: Southeastern Alaska, Northern California, Western Montana, Yukon).

Job Tags

Full time, Local area,

Similar Jobs

Lovisa

Retail Store Manager - Green Acres Mall Job at Lovisa

Retail Store Manager POSITION DESCRIPTION AND KEY MEASURES Department: Retail Operations Location: Store Location Report to: DM Number of direct reports: POSITION PURPOSE AND EXPECTATION: Position Summary: We're seeking a dynamic and results...

Suburban Extended Stay

Hotel Front Desk Receptionist Job at Suburban Extended Stay

Were looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel...  ...the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred Excellent time... 

Oorah

Junior UI/UX Designer Job at Oorah

 ...Junior UI/UX Designer Kickstart your Web Design Career at Kars4Kids!! Help design intuitive and engaging designs for our digital assets, while working closely with designers, developers and business analysts in order to craft visually appealing interfaces that enhance... 

Domino's Franchise

Customer Service Rep - 20 SW 7th Street Job at Domino's Franchise

 ...greet customers, answer phones, take orders and prepare pizza while providing excellent customer service. This position pays $20.90 per hour to $23.00 per hour plus tips. Paid sick leave per WA State law. Duties & Responsibilities (other duties may be assigned)... 

Aurora San Diego

Director of Health Information Management Job at Aurora San Diego

 ...As the Director of Health Information Management, for Aurora San Diego, you will be responsible for supervising and coordinating the activities concerning analyzing, compiling, abstracting, transcribing, coding, indexing, and filing patient records. *Pay Range: 75K to...