Job Description

Lincoln Families is a workplace that is committed to strengths-based, culturally responsive, attachment-centered, and trauma-informed care.

POSITION: Family Health Advocate / Case Manager

PROGRAM: Black Infant Health (BIH)

HOURLY RATE: $27.00

TEXT 'BIH925' to (510) 901-5627

Lincoln Families is partnering with Alameda County’s Black Infant Health (BIH) program which aims to empower pregnant and mothering Black women to make healthy choices for themselves and their children as well as build a community that stands up against the injustices towards African-American women and their birthing experiences. The BIH program aims to help reduce stress, build resilience, promote healthy behaviors, and increase social support. This position supports Alameda County BIH’s Program Area 1, covering families who reside in West Oakland, Emeryville, North Oakland and South Berkeley.

POSITION SUMMARY: Reporting to the BIH Clinical Supervisor, the Family Health Advocate position will provide case management by developing and maintaining client Life Plans, assessing progress, and connecting families to community resources. The Family Health Advocate will conduct Life Plan meetings, complete client assessments and Birth Plans, and ensure accurate data entry. Additionally, this role involves managing, facilitating, and organizing group interventions, ensuring timely data entry related to group sessions, and coordinating with the team to align group session goals with client Life Plans.

ESSENTIAL FUNCTIONS:

• Support each assigned BIH participant develop a Life Plan based on goal setting that will be followed throughout their enrollment in the program; assist BIH participants successfully implement goals and achieve their Life Plans.
• Provide case management to BIH participants and families; this includes safeguarding the dignity and protecting the rights and individuality of each BIH family.
• Coordinate services to include intake, assessment, and referrals to internal services and community service providers; this includes developing a strong base of client involvement and engagement.
• Maintain ongoing relationships with community service providers, and other agencies/programs to educate and advocate for the needs of the families and communities.
• Assist and support each BIH participant in the completion of their Birth Plan.
• Schedule and facilitate weekly prenatal and weekly postpartum Group Sessions ensuring BIH participants attend; this includes coordinating logistics like arranging childcare, transportation, and materials as well as ensuring compliance with program policies, procedures and expectations.
• Complete home visits with BIH participants and families to ensure fidelity of BIH service delivery.
• Coordinate and work collaboratively with the BIH team to create alignment with client Life Plans, goals, and group facilitation content and programming.
• Provide ongoing health education that supports a healthy pregnancy and assists BIH participants in understanding behaviors that contribute to good health.
• Assist BIH participants in understanding parent and infant bonding as well as learning and applying effective parenting techniques.
• Administer BIH participant satisfaction surveys after group sessions and at completion of program for feedback on program improvement and retention.
• Assist in increasing BIH recruitment, participation, and retention of qualifying participants by helping to develop and implement BIH outreach plan.
• Maintain the confidentiality and security of client exchange and records, adhere to HIPAA regulations, and ensure accuracy of data entry and reporting.
• Requires driving to various locations across Alameda County to deliver services at assigned office(s), in the community or via home visits; this also includes transporting BIH participants or families to community resources and appointments as needed (Case Manager must maintain valid California driver’s license, satisfactory driving record and personal vehicle insurance coverage).

POSITION REQUIREMENTS: Lived understanding of African American culture and history, and general working knowledge of family systems, community trauma, and community organizing or advocacy. Demonstrated awareness of, sensitivity to and competence in dealing with cultural and socioeconomic diversity of client population with proven success working with people with different perspectives and backgrounds. Genuine interest and passion for serving African American families, working within a team approach, and building resources. Maintains a diverse network of community and business relationships that can be accessed to support the program. Excellent interpersonal, communication (verbal and written) and organizational skills that promote success in cultivating relationships, maintaining professional boundaries, managing details, meeting deadlines, and making positive impact.

EXPERIENCE AND EDUCATION:

• Bachelor’s degree in Social Work or human services related field preferred
• High school diploma or equivalent required
• 3 years of related work experience required
• Non-profit, school and/or public systems experience preferred
• Prior experience managing program data and generating accurate program reports highly desirable
• Current or prior experience/familiarity as an Oakland or Berkeley resident a plus
• Strong computer skills with proficiency in Microsoft programs and Google suite

WHY JOIN LINCOLN FAMILIES:

• Salary: $56k
• Time Off: 4 weeks of vacation, 18 sick days and 11 holidays (including 2 flex holiday); Vacation and sick time begin accruing from day one of employment.
• Benefits: medical, dental and vision with 90-95% employer subsidy for employee premiums; we also offer 50% for dependents. Additional Benefits include flexible spending accounts (FSA), life insurance, disability insurance, commuter benefits, retirement & pension plans.
• Supervision: Weekly supervision.
• Affinity Groups & Equity Teams: we currently have an Employee Equity Council, a Management Equity Team and staff-run Affinity Groups.
• Self-Care: Lincoln encourages and supports self-care for all employees so that staff are able to sustain themselves in this work and better serve our families. Staff create self-care plans and receive funding they can use each year towards those plans. Employees also have paid time away for self-care each week.
• Professional Development/Training: Each year, employees can be reimbursed for expenses related professional licensing and other fees, as well as for professional development opportunities. Employees who have been at Lincoln Families for one year are also eligible to participate in advanced training series.
• Student Loan Forgiveness: We are a recognized 501(c)(3) nonprofit approved site. By working with Lincoln Families, staff are eligible for Public Service Loan Forgiveness.

• Top Bay Area Workplace four years running... 2021, 2022, 2023 & 2024!

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