In this role, the Lead Tech/Installation Manager manages a team of installers who are responsible for installing, servicing, repairing structures and major components. The Lead Tech/Installation Manager oversees the day-to-day performance of the department making certain that projects/department milestones/goals are met and adhering to approved budgets. A true first level manager, reporting to top management.
Lead, manage, and hold installation team accountable
Responsible for achieving installation goals
Provides overall direction of technicians in support of departmental objectives
Oversees hiring and training needs for the installation staff
Schedules and works with high profile accounts daily
Reviews performance; addressing escalated issues and resolving problems
Provide feedback for evaluation and review of Technicians
Using existing Casaplex Assessments and helping to develop new tests of abilities /capacities
Evaluate and Determine Technician Training Needs; coordinating with Operations Manager and AV Technician to determine curriculums and schedules for training
Assist Operations Manager and Project Managers in ensuring technician scheduling matches talent pool skills and time needed
Assist Sales and Design Departments by providing feedback and, potentially, tools to assist with labor estimation
Perform the duties of Technician as needed
Provide feedback for process improvement
Help in documenting standards and best practices
Oversee subcontractor installation when needed
Review project design, site, and scope of work to ensure all necessary resources, material, tools, etc.
Final commissioning of systems on site
Assisting Quality Control Management
Assist during QC process by providing pictures, accompanying QC staff on walk throughs, etc
Assist as a resource for Service Clients
In-person upgrades with Sales Representative
Assisting clients on Elite or Premium care plans with training, coordination, evaluations, etc.
Bachelor's degree or 4 years of relevant experience; or 2 years of relevant experience with 1 year of supervisory experience
Ability to establish and maintain effective working relationships with both internal and external customers
Flexible, innovative and the ability to manage staff, responsibilities and priorities in a fast paced, growth-oriented and time-critical environment
Directing employee activity to achieve performance goals for the location
Building a high performance work team to deliver high level of quality and service in all daily activities
Possess excellent verbal, written communication and follow-up skills
Must be able to manage multiple tasks while meeting strict deadlines
Strong decision making and analytical abilities
Self-motivated with the ability to motivate and influence others
Possession of valid state issued driver’s license required
Travel required up to 75% of the time
Ability to travel to job-sites as needed (overnight travel maybe required for work at remote site projects, meetings, and/or training)
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