Job Description

It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.

Summary

This position encompasses multiple roles within the Milwaukee Document Processing Unit that requires the ability to communicate effectively with leaders, peers, and the client.

Your role in our mission

• Conduct quality assurance reviews and research scanned and indexed documents for accuracy and completeness.
• Collaborate with team members to investigate, locate, and retrieve physical and electronic documents for client cases.
• Analyze and resolve issues or problems that may arise within assigned cases.
• Manage incoming and outgoing mail, including sorting, collating, batching, postage metering, counting, date stamping, filing, and alphabetizing.
• Utilize Kofax software to scan, index, and upload documents into electronic case files.
• Interact with team members face-to-face to scan documents and answer questions about the scanning process.
• Perform essential clerical tasks such as records maintenance, email communication, data compilation for reports, secure document purging, data verification, form completion, data entry, and operating various office equipment.

What we're looking for

• Quality Assurance Expert: A detail-oriented individual with a keen eye for accuracy to ensure scanned and indexed documents meet high standards.
• Client Service Champion: Someone who enjoys interacting with team members and clients, providing assistance, and resolving inquiries related to document processing.
• Problem-Solving Investigator: A resourceful individual who can troubleshoot issues, analyze problems, and find solutions to ensure efficient case management.
• Organized and Efficient Professional: A well-organized individual with strong time management skills to handle various clerical and administrative tasks effectively.
• Tech-Savvy Team Player: Someone comfortable using computers, document scanning software (Kofax), and other office equipment to contribute to a collaborative work environment.

What you should expect in this role

• Office work environment

• Work shift: Monday - Friday from 8:00 am. - 4:30 pm. (CST)

• Location Details: DHS Milwaukee Enrollment Services (MiLES), 6055 N 64th, Milwaukee, WI 53218

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The pay range for this position is $30,500.00 - $43,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

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