Job Description

You Lead the Way. We’ve Got Your Back.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About Global Real Estate & Workplace Experience (GREWE)

Global Real Estate and Workplace Experience (GREWE) is a global team at American Express (Amex) responsible for the full lifecycle of planning, execution, and operations of Amex real estate. GREWE supports over 75,000 Amex colleagues and contractors in over eight million square feet of property located in 59 countries. Our real estate portfolio consists of large full-service campuses, office buildings, sales offices, airport lounges and data centers. The global GREWE team is comprised of ~100 Amex full time staff that leverage ~5,000 contractors and is part of the broader Global Servicing Group organization which delivers shared business services to colleagues across the enterprise.

• GREWE Vision: Provide the world’s best workplace experience for every colleague, at every site, every day
• GREWE Mission: Enable profitable growth by anticipating business needs and co-creating flexible, vibrant, inspiring environments at a competitive cost
• Portfolio: Best buildings in the best places at the most competitive costs

• Strategic Priorities:
  

  o Portfolio: Best buildings in the best places at the most competitive costs
  

  o Environment: Tailored spaces that inspire innovation and strengthen connections between colleagues, customers, and brand
  

  o Hospitality: Frictionless experiences for colleagues across moments that matter
  

  o Operations: Operational excellence to deliver enterprise value, accelerate time to market, reduce disruption, and mitigate risk
  

• Environment: Tailored spaces that inspire innovation and strengthen connections between colleagues, customers, and brand
• Hospitality: Frictionless experiences for colleagues across moments that matter
• Operations: Operational excellence to deliver enterprise value, accelerate time to market, reduce disruption, and mitigate risk  

Task/Duties/Responsibilities

• Cultivate relationships with Business Units (BUs) to understand requirements to support demand forecasting and solutions development.
• Define, plan, implement, measure and improve GREWE offerings while balancing enterprise objectives, GREWE resources and BU requirements.
• Deliver the strategic workplace known as BlueWork and execute other workplace strategies to maximize utilization.
• Develop, drive and verify implementation of GREWE initiatives ensuring appropriate change management and communication throughout the process.
• Work with GREWE team members including Operations Excellence, Transaction Management, Design and Construction, Facilities Management, Workplace Services and their contracted resources to ensure project initiatives are executed according to plan, aligned with BU expectations and in accordance with service level agreements and key performance indicators.
• Prepare aggressive but achievable solutions for business partners adjusting as necessary based on changing circumstances.
• Partner with Colleague Experience Group, Digital Workplace, Security, Communications and other key functional areas for solution development and seamless delivery of GREWE initiatives
• Bring new ideas and innovation to current processes and solutions
• Deliver an exceptional customer and colleague experience.
• Responsible for the Florida campus strategy and operations (Sunrise), including partnerships with local stakeholders (landlords, city, neighbors, tenants, etc.)
• Leads a team of cross functional leaders and functional experts to manage Amex’s Southeast region
• Establish and cultivates a close business relationship with key Amex leaders to develop a Sunrise plan and deliver operations excellence. This will be in partnership with the VP, GREWE Americas Operations.
• Leads an organization of 500 people to deliver end to end services (Workplace Experience, Project Delivery, Facilities Operations) on 3+ Southeast sites in North America.

o Responsible for 3+ properties, 0.5 million square feet

o Oversees and leads an organization of 1-2 internal Amex employees, and 500+ external employees

o Supports workplace and facilities for over 2,500 Amex colleagues

• Delivers P&L impact across a budget of $35 million annually P&L
• Responsible to direct end to end Amex property strategies for the Southeast Americas

o Footprint Planning: Deliver master plans for all sites under responsibility, focused on improving workplace experience and delivering profitability

o Lead the delivery of FM Operations – hard and soft services: driving operations excellence, reducing down time, proactively mitigating risk, and delivering the most efficient properties possible

o Oversight (dotted line) of a sub-regional project delivery activity to manage/deliver projects supporting Americas footprint transformation

• Accountable for site risk management including EHS, crisis management, and maintaining quality

Minimum Qualifications: 

• · Minimum of 10 years of Operations or CRE or facilities experience (or equivalent) is required
  
• Minimum of 10 years managing large teams
  
• Deep knowledge of operations management, real estate, hospitality, FM, and/or delivering capital projects in a footprint environment
• Bachelors Degree or Equivalent 
  

Preferred Qualifications: 

• MBA preferred 
  

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities
  

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. 

Job Tags

Full time, For contractors, Local area, Remote job, Flexible hours,

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