Customer Support Representative (German) Job at TOPTALENT, Malta

Y1E4NGx5QmJYYnFEUkJmTWUyb0JDNk4rU1E9PQ==
  • TOPTALENT
  • Malta

Job Description

Position : Customer Support Representative (German)

Location : Qormi, Malta (office)

Employment type: Full-time

Remuneration : Base salary.

DUTIES AND RESPONSIBILITIES:

  • Provide exceptional service to customers, ensuring their needs are met efficiently.
  • Coordinate with relevant departments for timely issue resolution and follow-up on pending matters.
  • Manage and respond to incoming requests via email, phone, and live chat.
  • Address customer inquiries in line with company guidelines, maintaining a customer-centric approach.
  • Report recurring customer issues and feedback to management and relevant teams for improvement.
  • Act on requests and instructions from management promptly.
  • Promote company values and products to enhance customer experience.
  • Maintain professional relationships with both customers and colleagues.
  • Collaborate with third-party service providers to ensure seamless service delivery.

REQUIREMENTS:

  • Native / fluent in German (C1) both verbal and written. Good command in English
  • Flexible and able to make quick decisions in a dynamic environment
  • Conscientious and reliable
  • Attention to detail
  • Empathic with genuine desire to help
  • Ideally interested in marketplaces, shared economy and new technologies
  • Previous experience in content moderation, customer care and/or online business will be considered as an advantage.

BENEFITS:

  • Competitive salary and benefit package
  • Extra days of vacation on top of common allowance
  • Free fruit, tea and coffee if you prefer working in the office
  • Ability to work from home when working late shifts and weekends
  • Free day transport to the office from certain areas within Malta
  • Team performance bonus and working from home allowance
  • Corporate discounts for gym memberships, shops and taxis
  • Private Health Insurance, eye care tests, health and well-being professional support
  • Comprehensive training and constant feedback
  • Relocation support for international applicants.

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page:

Job Tags

Full time, Relocation package, Flexible hours, Shift work, Weekend work, Afternoon shift,

Similar Jobs

Apex Focus Group

Remote Work From Home Online - Paid Research Panelist - Data Entry Clerk Welcome Job at Apex Focus Group

 ...Position: Remote Work From Home Online - Paid Research Panelist - Part-Time Data Entry Clerk Welcome Our company is looking for qualified candidates to take part in paid national and local focus groups, clinical trials, and market research studies. For most of our... 

The Retail Odyssey Company

Merchandiser Job at The Retail Odyssey Company

The Merchandiser will play a crucial role in maximizing sales and profitability by ensuring that products are presented in a way that makes them attractive to customers. This involves executing merchandising strategies, analyzing sales data, and collaborating with other...

Kennedy Dentistry

Dental Office Receptionist Job at Kennedy Dentistry

 ...Dental Office Receptionist Full-Time Location: Powell, TN Kennedy Dentistry is well-established private dental practice in Powell, TN. We are seeking a friendly and professional Dental Office Receptionist to join our team, since we are expanding our office. This is... 

Acquerello

Chef de Partie Job at Acquerello

 ...Acquerello isseeking passionate Chef departieto join our close-knit team. We are a 2 Michelin star restaurant in our36th year as a fine dining destination specializing in contemporary Italian cuisine. All candidates must have an interest in Italian cuisine, a passion... 

ScionHealth

Health Information Management Technician/Specialist Job at ScionHealth

 ...support in maintaining the departments paper and electronic health record system with primary duties including, but not limited...  ...discharge records for deficiencies according to the Health Information Management Policies & Procedures in accordance with the Standards of St...