Customer Success Manager Job at PerformYard, Remote

ZEE0Nmx5UlhWYjJEUnhYUGVtZ05DcUo3UUE9PQ==
  • PerformYard
  • Remote

Job Description

Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are you looking for a company that will invest time in your development, support your professional growth and listen to your ideas? If yes, then keep reading!

PerformYard has developed a simple and effective product that drives our customer’s employee performance through the roof. Our long-term vision is to change the way performance is managed and measured in organizations of all sizes. To achieve this we need to add to our amazing team...that’s where you come in!

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product. You’ll interact with executives and professionals from across a diverse customer base to aid clients in achieving their goals for using PerformYard in their organizations. You will partner with customer personnel to implement PerformYard. This includes supporting product configuration to meet customer-specific needs, providing consultative advice and best practice information, leading training (from one-on-one support to large group, virtual sessions) – all to create a successful and happy customer!

This is a 100% Remote position - now & forever

Requirements

What You’ll Do:

  • Create long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue
  • Establish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long term
  • Respond to phone calls and emails to support adoption, usage and expansion within the customer base
  • Meet or exceed aggressive responsiveness and quality goals
  • Be the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer facing issues, test any new product ideations and improve satisfaction
  • Utilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers
  • Proactively influence team culture by actively participating in team and company activities and opportunities for feedback

What you’ll Bring:

  • Bachelor's Degree
  • Customer Success Manager should have a minimum of one year of Customer Success, Account Management, Account Support or related experience, preferably in software
  • Detailed and action oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the fly
  • Enthusiastic and proactive self-starter with ability to communicate
  • Empathy for customer experience, and a desire to make customers successful
  • Understanding or previous use of CRM, Customer Success or Help software tools
  • Excited to operate in a fast paced start-up environment

Bonus Points:

  • A desire to do and achieve brilliant things!

  • Authentically curious, you love learning and improving yourself

  • Integrity is fundamentally important to you

  • You want to make a real difference

  • You are naturally entrepreneurial and Street smart

Benefits

In addition to your compensation plan we also have medical, dental, and vision health insurance benefits w/ HSA plan, disability insurance, 401k plan, generous PTO, paid holidays and other benefits.

Job Tags

Holiday work,

Similar Jobs

Carters Inc.

Sales Associate Job at Carters Inc.

QUESTIONNAIRE-3-521118 Employee Type Regular If you are a CURRENT Carters employee, you MUST apply through the Internal Career Link within the My Career & Performance app in Workday. Do not apply using the below external application. Carters, Inc. is the...

MoonRunners Saloon

Server Job at MoonRunners Saloon

!HIRING FOR OUR NEW LOCATION! 21 Technology Dr Garner NC 27529 Interview's will be held at the original location 1506 US HWY 70 Garner...  ...customer experience. Server Job Description: Our restaurant is looking for a server with remarkable engaging people skills... 

6TH Avenue Honda

Sales Manager Job at 6TH Avenue Honda

Ted Moore Auto Group is always looking for top-tier management talent. If you have experience managing in the automotive industry, we are currently looking for a New Sales Manager.As a New Sales Manager at Ted Moore Auto Group, you will enjoy a fun, fast-paced work environment... 

Your Tailor Made Senior Service

Private Duty Caregiver in Plano Job at Your Tailor Made Senior Service

 ...Senior Service is looking for qualified, experience home health caregivers to join our team in our Plano Texas and Surrounding towns. If...  ...and be able to work with all types of people. Job Title: Private Duty Home Health Caregiver Responsibilities: # Personal... 

Galor

Full-Time Private Chef in Atlantis Palm Beach, Florida. Job at Galor

 ...responsible for preparing meals for the family six days a week, with specific timings and meal requirements outlined below:Monday to Friday: Lunch at 12 pm (business lunch) and dinner at 6 pm (family dinner).Saturday: Predetermined schedule with a breakfast gathering...