Counslr is a B2B digital mental health platform providing 24/7/365 text-based mental health support to students and employees at various organizations including schools, corporations, and nonprofits. Covered users are able to engage in an unlimited number of live text sessions with licensed counselors, on-demand or by scheduled appointment, within the Counslr mobile app. Counslr’s mission is to better reach the traditionally unreachable (those who need support but do not or cannot seek it).
The Customer Success department has an abbreviated version of Counslr’s goal right within its name: Success . To elaborate, success looks like our mission: to improve the accessibility of quality mental health support in order to reach the traditionally unreachable and give people more agency in prioritizing their mental health. Success looks like being true to our values: empathy, inclusivity, accessibility, professionalism, confidentiality, innovation, and thoughtfulness.
The Customer Success Manager position is a 100% remote, work from home role based in the United States - preferably within the Mid Western states of Kansas or Texas (Central Standard Time Zone).
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The CSM will play an integral role in ensuring that organization-level partners and users of the Counslr app have an outstanding experience with Counslr, both during the implementation/onboarding process and beyond. The role requires occasional travel (including overnight) to client locations.
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