Customer Service Rep - Digital First Publishing Co - Arizona Job at FlatWorld, Flagstaff, AZ

ZGdZK2x5NVZVcjJBVEJESmRXSVBCcXg5
  • FlatWorld
  • Flagstaff, AZ

Job Description

We are FlatWorld and we are disrupting the Higher Education textbook industry.

About the company

Our mission is to bring textbook prices back down to earth. College faculty and students are our customers. We make their lives easier by ensuring that students have access to our high-quality, digital-first textbooks, at prices they can afford. 

Adoption of FlatWorld’s affordable, high-quality digital-first textbooks and the online Homework system has grown tremendously: we have been the fastest growing publisher in our market for the past five years. We're looking for motivated individuals to join our Customer Service team and help support our continued growth.

About the Role

We are looking for a Customer Service Representative to join our team and play a key role in delivering exceptional service to our customers.

As the first point of contact for faculty, students, and bookstores, you will help resolve inquiries, process orders, and ensure a seamless experience with our products. You’ll also collaborate with internal teams to provide valuable customer insights and contribute to our mission of making customer service a brand differentiator.

Responsibilities 

  • Provide clear, timely, and professional support via live chat, email, and phone
  • Troubleshoot and resolve customer Tier-1 issues by diagnosing problems, offering solutions, and following up to ensure resolution
  • Process bookstore orders, registrations and maintain open communication with bookstore managers to facilitate smooth transactions.
  • Support and retain existing customers by delivering outstanding service to faculty, students, and bookstores
  • Identify and escalate customer trends, feedback, and recurring issues to the appropriate teams
  • Follow company guidelines, communication procedures, and policies
  • Take initiative in contributing to process improvements and customer experience enhancements
  • Off-hours urgent faculty support
  • Perform other duties as assigned

Requirements

  • This is a remote (work from home) position, requiring a stable and secure Internet connection and the ability to work independently
  • At least 1-2 years Tier-1 Customer Support experience
  • Quick thinker and resourceful 
  • The role involves working at a computer for extended periods
  • Reasonable accommodations can be made for individuals with disabilities

Benefits

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Work from home

Job Tags

Full time, Immediate start, Remote job, Work from home,

Similar Jobs

Auto Glass Perfections

Administrative Assistant-Remote 40$/H Job at Auto Glass Perfections

Job Description: Administrative Assistant (Remote) Position: Administrative Assistant (Remote) Job Type: Full-Time/Part-Time Location: Remote (Work from Home) Reports To: Operations Manager or Executive Team About the Role: We are seeking a detail-oriented... 

Faraday Future

Test Engineer Job at Faraday Future

 ...realize exciting new possibilities in mobility. We're producing user-centric, technology-first vehicles to establish new paradigms in...  ...and something with a true global impact. Your Role: As a Test Engineer , you'll work alongside some of the brightest minds in... 

GL Worldwide

Customer Engagement Representative - Remote Job at GL Worldwide

 ...customers thrive through smart solutions, fast responses, and expert advice. Advance your global career in insurance support while staying rooted at home. This opportunity allows you to make your mark in the wholesale industry, supporting customers worldwide through innovative... 

r77 Elitetalent

Customer Support ( Finnish & Swedish) Job at r77 Elitetalent

 ...77 is supporting a fast-growing international business in its search for a skilled Customer Support Agent fluent in Finnish and Swedish , with strong English communication skills. Based in Malta, this role is ideal for someone passionate about customer satisfaction... 

Amazon Development Center U.S., Inc.

Software Dev Manager, AWS Usage Forecast Planning Job at Amazon Development Center U.S., Inc.

 ...instances and GPU/accelerator instances) needed to keep EC2 running as the world's favorite elastic cloud. Our work ensures that AWS customers never run out of cloud computing capacity! These systems balance customer availability and cost/utilization at various time...