Customer Service Rep - Digital First Publishing Co - Arizona Job at FlatWorld, Flagstaff, AZ

ZGdZK2x5NVZVcjJBVEJESmRXSVBCcXg5
  • FlatWorld
  • Flagstaff, AZ

Job Description

We are FlatWorld and we are disrupting the Higher Education textbook industry.

About the company

Our mission is to bring textbook prices back down to earth. College faculty and students are our customers. We make their lives easier by ensuring that students have access to our high-quality, digital-first textbooks, at prices they can afford. 

Adoption of FlatWorld’s affordable, high-quality digital-first textbooks and the online Homework system has grown tremendously: we have been the fastest growing publisher in our market for the past five years. We're looking for motivated individuals to join our Customer Service team and help support our continued growth.

About the Role

We are looking for a Customer Service Representative to join our team and play a key role in delivering exceptional service to our customers.

As the first point of contact for faculty, students, and bookstores, you will help resolve inquiries, process orders, and ensure a seamless experience with our products. You’ll also collaborate with internal teams to provide valuable customer insights and contribute to our mission of making customer service a brand differentiator.

Responsibilities 

  • Provide clear, timely, and professional support via live chat, email, and phone
  • Troubleshoot and resolve customer Tier-1 issues by diagnosing problems, offering solutions, and following up to ensure resolution
  • Process bookstore orders, registrations and maintain open communication with bookstore managers to facilitate smooth transactions.
  • Support and retain existing customers by delivering outstanding service to faculty, students, and bookstores
  • Identify and escalate customer trends, feedback, and recurring issues to the appropriate teams
  • Follow company guidelines, communication procedures, and policies
  • Take initiative in contributing to process improvements and customer experience enhancements
  • Off-hours urgent faculty support
  • Perform other duties as assigned

Requirements

  • This is a remote (work from home) position, requiring a stable and secure Internet connection and the ability to work independently
  • At least 1-2 years Tier-1 Customer Support experience
  • Quick thinker and resourceful 
  • The role involves working at a computer for extended periods
  • Reasonable accommodations can be made for individuals with disabilities

Benefits

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Work from home

Job Tags

Full time, Immediate start, Remote job, Work from home,

Similar Jobs

Seawind Hotel Investment LLC

Hotel Front Desk Night Auditor Job at Seawind Hotel Investment LLC

 ...Our job opportunity: Position : Hotel Front Desk Agent (Full time or Part Time). What you get to do...  ...Employee discount. Schedule : ~8-hour shift. ~ Day shift. ~ Evening shift. ~ Monday to Friday. ~ Night shift. ~ On call. ~ Weekend availability.... 

CATHEXIS

Senior Policy/Administrative Analyst Job at CATHEXIS

 ...the team; and empower our employees to create innovative and trusted results. We are looking for a dynamic Senior Policy/Administrative Analyst to join our team!The Senior Policy/Administrative Analyst will support the Office of the Under Secretary of Defense,... 

Greenlife Healthcare Staffing

Interventional Cardiologist Job at Greenlife Healthcare Staffing

 ...Interventional Cardiologist West New York & Jersey City, NJ (#3137) Location: West New York & Jersey City, NJ Employment Type: Full-time Salary: Starting at $350,000/year About Greenlife Healthcare Staffing Greenlife Healthcare Staffing is... 

Echodyne

Senior Manufacture Test Engineer Job at Echodyne

 ...Air Mobility (UTM). Echodyne is seeking a Senior RF Test Engineer with experience in RF electronics to join our team working in...  ...equipment Work with the electrical engineering, systems, and manufacturing teams to identify metrics of interest, anticipate measurement... 

AuthoraCare Collective

CNA In-patient Unit Job at AuthoraCare Collective

 ...Brief Description The job you have been looking for! AuthoraCare Collective is currently seeking an In-Patient CNA weekend. This position is Full-time at our hospice inpatient facility in Burlington (Hospice Home) with the following schedule; Every Friday,...