As a Customer Engineer, you will be a key player in driving our customers' success by translating their business needs into innovative and effective technical solutions. You will partner with sales teams to understand customer challenges, design and present compelling solutions, and guide customers through the implementation and adoption of our products and services, with a focus on Generative AI solutions on Google Cloud. This role requires a blend of technical depth, business acumen, and strong communication skills, with a specialization in applying Generative AI technologies to solve complex business problems. A Customer Engineer needs a blend of strong technical skills in cloud-native technologies, including AI/ML, and excellent communication and problem-solving abilities to assist customers with their cloud solutions.
Cloud-Native Proficiency: Kubernetes, containers, and serverless architectures.
GCP Service Mastery: Deep knowledge of core GCP services (Compute Engine, Storage, SQL, BigQuery, etc.), with a strong emphasis on Vertex AI and other AI/ML offerings.
Infrastructure Automation: IaC with Terraform or Cloud Deployment Manager.
Cloud Solution Design: Building scalable, secure, and resilient cloud architectures, including designing AI/ML infrastructure.
Data Handling: Big data analytics, warehousing, and ETL/ELT processes, with a focus on leveraging data for AI/ML.
Network & Security: Comprehensive understanding of cloud networking and security principles, including security best practices for AI/ML workloads.
Database Management: Experience with SQL and NoSQL databases, including database solutions for AI/ML applications (e.g.,vector databases).
Experience with enterprise architecture frameworks and methodologies.
Customer Engagement:
Solution Design & Architecture:
Technical Leadership:
Collaboration:
Pre-sales Support
Participate in the technical aspects of Request for Proposals (RFPs), including those involving Generative AI solutions.
Conduct product demonstrations and prototypes in customer environments, showcasing Google Cloud's Generative AI offerings.
Experience in writing Statements of Work (SOWs) that clearly define project scope, deliverables, and timelines.
Experience in migrating applications and services to cloud platforms.
Experience with networking concepts such as software-defined networking, routing, virtual private networks, load balancers, and firewalls.
Experience with security concepts such as encryption, identity management, access control, attack vectors, and penetration testing.
Excellent presentation, communication, and interpersonal skills.
Ability to travel to customer sites as needed.
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