About the Role
We are looking for a highly skilled CSDM Consultant / Process Specialist to help design, implement, and govern ServiceNow's Common Service Data Model (CSDM) across our enterprise environment or client projects. You will play a strategic role in aligning the CMDB with business services, ensuring clean data structures, and enabling value realization through ITSM, ITOM, APM, and other ServiceNow capabilities.
Key Responsibilities
Lead the assessment, design, and implementation of ServiceNow's Common Service Data Model (CSDM) across business units.
Define and implement governance structures and best practices to support CSDM adoption.
Collaborate with business and technical stakeholders to map services, applications, and infrastructure into the CMDB.
Develop and maintain CSDM roadmaps and maturity models in alignment with enterprise architecture and IT strategy.
Evaluate current data models and identify gaps or misalignments with CSDM standards.
Partner with ITSM, ITOM, APM, and Security teams to ensure CSDM is leveraged effectively for service management and operational excellence.
Conduct workshops, provide training, and guide teams on CSDM adoption, CI classification, and service mapping strategies.
Ensure CMDB data quality, normalization, and compliance with CSDM principles.
Required Qualifications
5+ years of experience in ServiceNow platform with specific focus on CMDB and CSDM.
Strong understanding of CSDM 3.0/4.0 frameworks and their alignment with ITSM, ITOM, and APM.
Hands-on experience with ServiceNow CMDB design, CI class modeling, relationships, and governance.
Experience working with stakeholders from enterprise architecture, service management, and infrastructure operations.
Proficiency in data modeling, configuration item (CI) normalization, and service hierarchy design.
Excellent communication, documentation, and presentation skills.
ServiceNow Certified System Administrator (CSA) is required.
ServiceNow CMDB, CSDM, or Implementation Specialist certifications are highly preferred.
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