Chat Support Specialist / Customer Service Rep Fully Remote Job at Executive Administration, Inc., Minneapolis, MN

Y3d3OW5TWlNVYm1EVEJ2TWUyME5CNkp3U0E9PQ==
  • Executive Administration, Inc.
  • Minneapolis, MN

Job Description

A Chat Support Specialist primarily assists customers via online chat, responding to their inquiries, troubleshooting issues, and providing solutions. They handle customer interactions in real-time, aiming for quick and accurate responses to maintain high customer satisfaction.

Key Responsibilities:

Responding to Inquiries:
Answering customer questions about products, services, or technical issues in a timely and professional manner.
Troubleshooting:
Identifying and resolving customer problems through the chat platform, potentially escalating complex issues to higher levels of support.
Providing Information:
Offering guidance, product recommendations, and helpful resources to customers.
Maintaining Customer Satisfaction:
Ensuring positive customer experiences by resolving issues promptly and effectively.
Documentation:
Recording and documenting customer interactions and solutions for future reference.
Escalation:
Referring complex or unresolved issues to the appropriate team for further assistance.
Following Up:
Checking in with customers to ensure their issues have been resolved and to gather feedback.

Skills and Qualities:

Strong Written Communication: The ability to communicate clearly and concisely in a written format.
Problem-Solving: Quickly identifying and resolving customer issues.
Technical Proficiency: Familiarity with chat platforms and relevant software.
Customer Service Skills: Patience, empathy, and a positive attitude.
Multitasking: Ability to handle multiple chat interactions simultaneously.
Product Knowledge: Understanding of the company's products and services
Employment Type: Full-Time
Salary: $ 13,000.00 67,000.00 Per Year

Job Tags

Full time, Remote job,

Similar Jobs

Accenture

Procurement Practice Associate Manager, Technology - Software Job at Accenture

 ...orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Accenture is committed to providing veteran employment opportunities to our service men and women.For... 

D&L

HVAC Service Technician Job at D&L

D&L is looking for skilled Commercial HVAC Service Technicians to join our team! Starting pay is based on experience and benefits start immediately! Perks you'll love: Company paid medical, dental, and vision Paid holidays - 9 total holidays paid Two weeks paid... 

Serve Robotics

Manufacturing Test Engineer Job at Serve Robotics

 ...that the best way to solve complicated dynamic problems is collaboratively and respectfully. Serve is looking for a Manufacturing Test Engineer to manage end to end module and system level responsibilities for the HW team. Successful candidates will have a proven... 

Maxion Corp

Work At Home Data Entry - Remote - Admin Assistant Job at Maxion Corp

 ...Join Our Team as a Work-From-Home Data Entry Research Panelist! Are you ready to earn money from the comfort of your own home?...  ...contribute to meaningful outcomes. Enjoy the freedom of remote work while building your career. This role is your... 

Homefront United Realty Group

Wanted: Professional Real Estate Agent Job at Homefront United Realty Group

 ...Summary Earn Your Place in Our Premier Real Estate Team Are you a licensed real estate agent looking for more fulfillment? Do you need an upgrade to a culture of productivity? Thriving in our field demands perseveranceovercoming market fluctuations, competition...