Job Description

Job Requirements

• Assemble, fill, and finish/decorate cakes, tarts, select pastry, and special-order bakery items.
• Build, ice, and decorate cakes and other bakery items following standard procedures to meet business demand. Complete production and spoilage records according to standard procedures, adjusting production sheets to maintain sufficient product.
• Merchandise and showcase products in the sales display case to satisfy and delight customers. Monitor product quality for freshness and ensure proper product rotation within the display case, following standard procedures.
• Create special order cake designs based on customer preferences. 
• Provide excellent customer service, addressing customers' needs in a timely and effective manner, model suggestive selling techniques, answer phones and pages promptly and courteously.
• Maintain, or ensure maintenance of, a clean and sanitary working and shopping environment; maintain equipment in accordance with Whole Foods Market cleanliness and safety standards

• Efficient cake and pastry decorating skills, including intermediate piping techniques and the ability to create decorative flowers and borders. 
• Understand color theory as it pertains to blending buttercream colors and coordinating complementing palettes. 
• Ability to apply proper technique when using all icings, including Swiss Buttercream, American Buttercream, Ganache, Cream Cheese Icing, Whipped Cream, Chantilly, German Chocolate Icing, Fudge Icing, and all varieties of Meringue.
• Ability to follow recipes, directions, and procedures; effective time management and organization skills.
• Advanced knife handling, tool, and equipment safety.
• Strong communication skills and willingness to work as part of a team.
• Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
• Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.

• Minimum of 6-12 months retail or restaurant experience.
• Prior experience within a professional bakery or grocery retail, preferred. 

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