Job Description

Position Summary

Perform all business office duties including standing and greeting patients, checking patients in and out through Eagle Soft, answering multi line telephone with Scheduling Institute dialog, scheduling and confirming appointments via telephone or internet and compiling and recording patient charts and correspondence. Build positive relationships with patients by efficiently, effectively, and courteously communicating information.

Essential Functions

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Stand and greet patients, ascertain purpose of visit, and direct them to appropriate staff.

• Answer telephones and direct calls to appropriate staff using the Scheduling Institute dialog.

• Schedule and confirm patient appointments.

• Operate office equipment, such as voice mail messaging systems, and use word processing, label making software, copier, printer and scanner.

• Maintain medical records and correspondence files.

• Compile and record medical charts, reports, or correspondence.

• Receive and route messages or documents, such as laboratory cases and faxes, to appropriate staff.

• Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.

• Interview patients to complete documents, health histories, or forms, such as intake or insurance forms.

• Complete insurance verification forms.

• Position may be responsible for opening the office. 

• Position is responsible for pulling and accurately filing charts.

• Ensures printed material and forms are up to date. Registration forms annually, insurance verification forms semi-annually and Soonercare forms are updated daily.

• Complies with: Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; and HIPAA policies, procedures, rules, and regulations.

• Position may be required to relocate to other Dental Depot clinics either permanently or on a short term basis due to office needs, on an as needed basis at the discretion of Management.

• This position may complete other Administrative and Maintenance tasks as assigned by Management.

• Maintain regular and reliable attendance

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