"As a Customer Care Specialist (Tier 1), you will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment. Successful incumbents will have a keen interest in solving customer issues and/or answering inquiries as quickly and easily as possible, while remaining committed to delivering exceptional customer service in a caring and considerate manner. In this role, the Customer Care Specialist is a Brand Ambassador and the first point of contact for the client.
Position: Customer Care Specialist (Tier 1)
Position Status: Full Time On-Site available
Hours of Work: Monday-Sunday 7:00am-11:00pm EST Department: President’s Choice Financial
Responsibilities:
• Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support.
• Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner.
• In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system. • Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry.
• Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.
• Remain current on program information and business initiatives, as well as corporate products and processes.
• Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.
• Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures.
• Accurately complete appropriate documentation for each transaction.
• End each call by completing all required activity in order to fulfill customer requests.
Requirements:
• Excellent communication skills, both verbal and written.
• Fluent in English
• Demonstrated analytical and problem-solving skills. • Demonstrated ability to work within time constraints.
• Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%).
• Positive attitude and demonstrated ability to perform in a team-based environment.
• Professional and pleasant telephone manner.
• Must have flexibility and willingness to work rotational shifts, including overnights and weekends.
• Experience working in a call center environment specifically in a customer service role.
• Previous Financial Services experience would be considered an asset."""
...an industry leader in voluntary insurance products that pay cash directly... ...you the duck? If so, theres a home, and a flourishing career for you at Aflac. Work Designation. Depending on your... ...meet your needs including medical, dental, and vision coverage,...
...Illinois* Indiana* Ohio* Tennessee* New Jersey* ColoradoBrands Acura Land Rover Audi Lexus BMW Mazda Buick-GMC Mercedes-Benz Cadillac Nissan Chevrolet Porsche CDJR Subaru Ford Toyota Honda Volvo Jaguar VW Kia Combining the...
...food activist and restauratrice, Alice Waters and renowned Chef, David Tanis. We engage sustainable practices in every step of the process from how we source food and dispose of waste to design, to pay and benefits for our employees. We pay a living wage to all of our employees...
Responsible for providing exceptional customer service from the moment guests sits down until they leave the establishment. Display phenomenal hospitality, friendliness, and complete food and beverage knowledge. Responsible for money handling, beverage pouring, and dispensing...
...executing memorable trips for travelers. This is an opportunity to work from home booking air, car, hotel, cruises, sporting events and concerts... ...start to finish Respond to telephone, email inquiries and online travel submissions in a timely fashion Research and book...