Job Description
Are you passionate about making a meaningful impact in patients' lives? Do you thrive on building relationships, providing compassionate care, and ensuring patients receive the support they need? If so, this could be the perfect opportunity for you!
About the Role
This is not your typical in-office Medical Assistant or LPN position. Instead of assisting during exams or preparing labs, you will play a vital role in helping patients navigate their healthcare journey. As a Patient Care Coordinator, you will focus on Chronic Care Management (CCM), Behavioral Health Integration (BHI), Principal Care Management (PCM), and Remote Physiological Monitoring (RPM). Your role will involve working closely with patients through monthly phone calls, identifying gaps in care, and ensuring they receive the right resources and support.
What You'll Do
Support and guide patients through their healthcare journey via phone conversations.
Develop and maintain relationships with patients to ensure their needs are met and they feel heard.
Complete individualized patient care plans and coordinate care using a dedicated software platform.
Document interactions accurately with patients, caregivers, and healthcare providers.
Communicate effectively with medical staff to ensure comprehensive care plans are in place.
Stay up-to-date with healthcare best practices and adapt to new processes and software as needed.
Provide excellent customer service while maintaining a positive and professional demeanor.
What We're Looking For
Bilingual in English and Spanish (required).
Certified Medical Assistant (CMA), Licensed Practical Nurse (LPN), or Nationally Certified Pharmacy Technician (CPhT).
At least 2 years of experience in a healthcare-related role.
Strong knowledge of healthcare terminology and care management principles.
Experience with Electronic Medical Records (EMR) systems.
Excellent communication skills and the ability to problem-solve effectively.
Ability to work independently in a fast-paced environment while maintaining strong attention to detail.
Proficiency in computer skills, including navigating multiple systems.
Preferred Qualifications
Experience with CMS Chronic Care Management (CCM) guidelines.
Background in care management for chronic conditions.
Previous experience in remote patient support or telephonic care coordination.
Remote Work Requirements
To be successful in this role, you'll need:
A high-speed, reliable internet connection.
A dedicated workspace that ensures privacy and minimizes distractions.
Comfort working with remote communication tools and technology.
What We Offer
Competitive pay: $18.00 - $20.00 per hour (based on experience).
Comprehensive benefits package, including:
401(k) plan
Medical, dental, and vision insurance
Life and disability insurance
Paid time off and company holidays
Opportunities for career growth and on-the-job training
Monthly stipend for internet access (for remote workers in select states)
A supportive and mission-driven team that values your contributions.
Work Schedule
Full-time position (40 hours per week)
Monday to Friday, daytime hours (No nights or weekends!)
Join Us!
If you're ready to make a difference and grow your career in healthcare, we'd love to hear from you! Apply today and become a valued part of a team dedicated to improving patient outcomes and delivering compassionate care.
Employment Type: Full-Time
Salary: $ 18.00 20.00 Per Hour
Job Tags
Hourly pay, Holiday work, Full time, Remote job, Night shift, Weekend work, Monday to Friday,